The people behind your Customer’s experience
Most BPO companies hire for availability. We hire for excellence. Every agent at Kiskeya Connect Center was selected through a rigorous multi-stage process, meets a standard of English and Spanish fluency that most BPOs cannot match at any price point, and carries a background that makes them uniquely qualified to represent U.S brands with professionalism and cultural fluency.
Our Background Check Standard
We check backgrounds in every country where an agent has lived, not just where they currently work. This is not standard practice in BPO industry. We do it because the people accessing your customers’ data must meet an absolute standard
No agent with any criminal history — in any country — is permitted to join the Kiskeya team. This standard applies without exception and is re-verified if any agent’s circumstances change
Our Hiring Philosophy
At Kiskeya, we operate on a simple belief: the quality of your customer’s experience is determined first and foremost by the quality of the person on the other end of the call.
We don’t hire agents and then try to train them to sound American. We hire professionals who already are, people who studied in American schools, and built their careers in American workplaces before returning home.
This is the foundation of the difference we offer. Our agents do not approximate U.S communication standards. They lived them. That distinction is audible in every call, visible in every written interaction, and felt by every customer they serve.